Policy Overview This policy outlines the terms and conditions for refunds and cancellations for all services offered, including Business Consulting, Balloon Arch Decor, Romance Set-Up, and Graphic Design. It ensures transparency regarding payments, cancellations, and refunds. 1. General Refund Policy 1.1 No Refunds: All payments made for services, including deposits, consultation fees, and full payments, are non-refundable. 1.2 Reason for No Refunds: This policy reflects the time, resources, and preparation that go into delivering high-quality services. 2. Cancellation Policy 2.1 Client Cancellations: Notification Requirement: Clients must notify us of cancellations via email or phone at least 7 days before the scheduled service date. Rescheduling Option: Clients may reschedule their service once without incurring additional fees, provided notice is given at least 7 days before the original date. 2.2 Cancellations Within 7 Days of Service: If a cancellation occurs within 7 days of the scheduled service, no refunds or rescheduling will be permitted. Deposits will not be refunded. 2.3 Missed Appointments: Failure to show up for a scheduled appointment or service without prior notice will be considered a cancellation, and no refund or rescheduling will be offered. 2.4 Balloon/Romance Decor No refunds will be issued for completed balloon installations or services rendered. 3. Rescheduling Policy 3.1 Rescheduling Process: Clients are allowed to reschedule their service once without penalty if notice is given at least 7 days in advance. If needed to be rescheduled more than twice, the event will be canceled, and a new payment will need to be made. 3.2 Additional Rescheduling Requests: Subsequent rescheduling requests will incur an administrative fee of $50. 4. Service-Specific Policies 4.1 Business Consulting: Once a session has commenced, no cancellations, rescheduling, or refunds are allowed. 4.2 Balloon Arch Decor & Romance Set-Up: Changes to themes or designs must be requested at least 30 days before the event. If materials or custom items have already been purchased for the service, clients will be charged for these items in addition to the cancellation terms. Cancellations made before the event will result in forfeiture of the deposit. 4.3 Graphic Design: Once work has begun or commenced on any graphic design project, no refunds or cancellations will be allowed. 5. Provider Cancellations 5.1 Force Majeure: If we are unable to fulfill the service due to unforeseen circumstances (e.g., natural disasters, emergencies), clients will be offered a rescheduling option or credit toward future services. 6. Agreement to Terms By booking or purchasing our services, clients agree to this Refund and Cancellation Policy. Contact Information For questions, cancellations, or rescheduling requests, please contact: Email: 7hueexperience@gmail.com We appreciate your understanding and cooperation in adhering to this policy. Thank you for choosing our services!

Romance Decor: Elevate Your Special Moments Transform any space into a breathtaking setting for love and connection with our Romance Decor services. Whether you’re planning an intimate date night, a surprise proposal, an anniversary celebration, or a romantic getaway, we specialize in creating personalized, elegant, and memorable atmospheres. From stunning candlelit arrangements and luxurious floral accents to themed decor tailored to your vision, we handle every detail to make your special moments unforgettable. Let us set the stage for love, turning ordinary spaces into extraordinary experiences that leave a lasting impression. Services Include: Customized decor themes and color palettes Luxurious candles, floral arrangements, and fairy lights Personalized details like name banners or love notes Unique setups for indoor or outdoor venues Add-ons such as balloon garlands, rose petals, or photo backdrops Perfect for proposals, anniversaries, date nights, or “just because” surprises, our Romance Decor service brings your vision of romance to life. Let us create the magic, so all you have to do is enjoy the moment. Process Consultation: Initial consultation to discuss design preferences, color schemes, and event details if needed. Proposal: Submission of a detailed proposal, including a mock-up (if applicable), timeline, and pricing. Set-Up: On-site installation is included in the quoted price. Set-up time will be discussed during the booking process. Breakdown: Breakdown and removal of balloons are available for an additional fee. Payment A non-refundable 50% deposit is required to secure the booking. The remaining balance is due at least 72 hours before the event. Additional Fees Travel fees may apply for locations outside a 20-mile radius of the business. Fees for additional materials or last-minute changes will be discussed and billed accordingly.

Turnaround Time and Processing Policy This policy outlines the standard turnaround times for services provided, while acknowledging that processing times may vary depending on the complexity and scope of each project. General Guidelines Initial Consultation and Assessment Once all required materials are submitted, we will assess the project and provide an estimated turnaround time within 1–3 business days. Complex projects may require additional evaluation time. Standard Turnaround Times by Service Business Consulting: Deliverables or reports will be provided within 5–7 business days after the consultation. Balloon Arch Decor: Small/Mid-sized events: 2–3 days for concept approval; completed setup within 1–2 weeks. Large events: 5–7 days for concept approval; completed setup within 2–3 weeks. Romance Set-Up: Planning and delivery are completed within 5–10 business days of booking, depending on customization needs. Graphic Design: Single designs (logos, flyers): 7–10 business days. Comprehensive branding packages: 3–5 weeks. Revisions Revisions requested will generally be completed within 2–5 business days, depending on their complexity. Multiple or extensive revisions may extend the timeline, which will be communicated in advance. Factors That May Affect Processing Times Project Scope: Larger or highly customized projects may require extended timelines. Client Delays: Missing materials, incomplete information, or delayed approvals can result in extended turnaround times. Seasonal Demand: High-demand periods (e.g., holidays or peak event seasons) may impact processing times. Unforeseen Circumstances: Unexpected issues such as supply chain delays (for decor materials) or technical difficulties will be communicated promptly. Expedited Services Rush orders may be available for an additional fee. Turnaround times for expedited services will be determined case-by-case. Rush service availability depends on the current workload and schedule. Communication and Updates Initial Timeline Confirmation After assessing the project, a timeline will be shared and agreed upon before starting work. Progress Updates Weekly or milestone-based updates will be provided for larger projects. Clients will be notified immediately of any changes to the timeline. Final Delivery Deliverables will be submitted via the agreed-upon method (e.g., email, physical delivery) on or before the final deadline. Client Responsibilities Submit all required materials and approvals promptly to avoid delays. Respond to communication within 1–2 business days to keep the process on schedule. Notify us immediately of any changes to project requirements that may impact processing time. Flexibility Clause While we strive to meet the agreed turnaround times, certain projects may experience variability due to unforeseen factors. Any changes to the timeline will be communicated transparently, with options to adjust expectations or explore alternative solutions.

Printing Material Policy Third-Party Printing: All printed materials are handled through a trusted third-party printing service. I am not directly responsible for the printing process, including quality, colors, or production errors. File Preparation: I will ensure that all design files meet the necessary specifications for printing (e.g., resolution, format, color profiles). It is the client’s responsibility to review and approve all designs before printing. Communication with Printer: I can facilitate communication with the printing service on behalf of the client if requested. Any additional charges from the printer (e.g., shipping, rush fees) will be billed to the client. Responsibility: Once files are approved and sent to the printer, I am not liable for any printing errors, delays, or issues caused by the third party. Reprints or corrections due to printer error must be resolved directly with the printing service. Payment: Printing costs are separate from design fees and must be paid directly to the printing service or included in the project invoice. Client Responsibilities Provide timely feedback and approvals to ensure deadlines are met. For balloon installations, ensure the venue is accessible and ready at the agreed time. Communicate any changes or special requirements as soon as possible. Business Rights The business retains the right to use completed designs and balloon installations for promotional purposes unless the client requests otherwise in writing. All designs remain the property of the business until full payment is received.

Services include custom balloon creations such as: Balloon arches Balloon garlands Event installations Process Consultation: Initial consultation to discuss design preferences, color schemes, and event details if needed. Proposal: Submission of a detailed proposal, including a mock-up (if applicable), timeline, and pricing. Set-Up: On-site installation is included in the quoted price. Set-up time will be discussed during the booking process. Breakdown: Breakdown and removal of balloons are available for an additional fee. Payment A non-refundable 50% deposit is required to secure the booking. The remaining balance is due at least 72 hours before the event. Additional Fees Travel fees may apply for locations outside a 10-mile radius of the business. Fees for additional materials or last-minute changes will be discussed and billed accordingly.

Policy Overview This policy outlines the terms and conditions for consultation fees related to Business Consulting, Balloon Arch Decor, Romance Set-Up, and Graphic Design services. The consultation fee ensures clients receive tailored advice and planning services. All consultation fees are non-refundable. 1. Consultation Fee Structure 1.1 Business Consulting: Fee: $75 per session up to 60 minutes. Includes: Initial business analysis, tailored advice, and an actionable plan specific to the client’s needs. 1.2 Balloon Arch Decor: Fee: $30 per session up to 30 minutes. Includes: Theme selection, material recommendations, design mock-ups, and a detailed cost estimate for the project. 1.3 Romance Set-Up: Fee: $45 per session up to 30 minutes. Includes: Custom design consultation, theme brainstorming, and venue planning tailored to your romantic vision. 1.4 Graphic Design: Fee: $50 per session up to 45 minutes. Includes: Concept discussions, branding advice, and preliminary design ideas to align with the client’s vision. 2. Payment Terms 2.1 Payment Timing: Consultation fees must be paid in full at the time of booking to secure the session. 2.2 Payment Methods: Payments can be made via credit/debit card, PayPal, or bank transfer. 3. No Refund Policy 3.1 Non-Refundable Fee: All consultation fees are non-refundable under any circumstances. 3.2 Rescheduling: Clients may reschedule their consultation once without incurring an additional fee, provided at least 72 hours' notice is given. 4. Additional Costs 4.1 Follow-Up Sessions: Additional sessions will incur a separate consultation fee. 4.2 Project Costs: Any agreed-upon services or products following the consultation will be charged separately. The consultation fee does not cover project execution. 5. Client Responsibilities 5.1 Preparedness: Clients are encouraged to come prepared with relevant information, questions, and goals to maximize the value of the consultation. 5.2 Timeliness: Late arrivals may result in reduced consultation time without a fee adjustment. 6. Service Limitations 6.1 Scope: The consultation is strictly for planning and advisory purposes. No physical work or design deliverables will be provided during the consultation unless explicitly agreed upon. 7. Agreement to Terms By booking a consultation, the client acknowledges and agrees to this Consultation Fee Policy, including the no-refund clause. Contact Information For questions or to schedule a consultation, please contact: Email: 7hueexperience@gmail.com Phone: We look forward to helping bring your vision to life!

General Policies Communication: All inquiries and communications must be made via email, phone, or designated messaging platform. Clear and prompt responses are essential to ensure smooth project completion. Booking and Scheduling: A minimum of two weeks' notice is required for all projects. Bookings are confirmed upon receipt of deposit (see Payment section). Rush services may be available for an additional fee, subject to availability.

Consent for Photos and Content Usage 1.1 Agreement to Consent: By submitting payment for our services, you grant permission for photographs, videos, and other content featuring the work created or provided by us to be captured and used for promotional and marketing purposes. 1.2 Scope of Usage: Photos and content may be used in the following formats: Social media platforms (e.g., Instagram, Facebook, TikTok, LinkedIn). Marketing materials (e.g., flyers, brochures, ads). Website portfolio and galleries. Email campaigns or newsletters. Demonstrations or presentations. 2. Client Confidentiality 2.1 Personal Privacy: No identifiable images of clients or their guests will be used without additional verbal or written consent. If a client or guest is unintentionally captured in a photo, we will ensure that the image is either anonymized or seek permission before use. 2.2 Event/Project Anonymity: Specific details about private events or projects (e.g., names, locations) will not be disclosed without client consent. 3. Ownership of Content 3.1 Creator Rights: We retain ownership of all photographs and content featuring our work. This includes any images captured during setup, the final display, or design process. 3.2 Client Use: Clients may request copies of photos for personal use. Any public sharing or distribution by the client must credit our business. 4. Opt-Out Option 4.1 Pre-Payment Notification: If you do not consent to photography or content usage, you must notify us in writing prior to submitting payment. 4.2 Post-Payment Consent Removal: Once payment is submitted, consent cannot be revoked. 5. Promotional Discounts 5.1 Content Sharing Incentive: Clients who agree to allow us to tag or share specific photos featuring them or their business may qualify for promotional discounts on future services (if applicable). 6. Disputes or Concerns If you have concerns regarding this policy or how content will be used, please contact us before booking or submitting payment to discuss accommodations. Contact Information For questions or additional clarification, please reach out: Email: 7hueexperience@gmail.com By submitting payment, you confirm your understanding and agreement to this Photography and Content Usage Policy. Thank you for allowing us to showcase our work and celebrate your event or project!

All items provided for events are inspected and delivered in excellent condition. Once items are in the client’s possession or set up at the event venue, the client assumes full responsibility for their care. Any damages, breakages, or losses occurring during the event or in transit back to us will be the client’s responsibility. Charges for repair or replacement of damaged items will be assessed and billed to the client accordingly. To avoid disputes, we recommend that clients inspect all items upon delivery and notify us immediately of any pre-existing issues.

Graphic Design Services Scope of Work Services include but are not limited to: Logo design Social media graphics Marketing materials (flyers, brochures, etc.) Branding packages Process Consultation: Initial consultation to discuss client’s vision, deliverables, and deadlines if needed. Proposal: Submission of a detailed proposal, including a timeline and pricing. Revisions: Up to two revisions with 3 minor changes are included in the quoted price. Additional revisions will incur a fee of $25 per revision. Final Deliverables: Files will be provided in agreed formats (e.g., PNG, JPEG, PDF, etc.) upon full payment and completed design expect for website designs. Payment A non-refundable 50% deposit is required to begin work for projects over $500 or more. The remaining balance is due upon approval of the final design and before file delivery. All projects under $500 are due in full before services are started.

Once all information has been submitted via email to 7hueexperience@gmail.com , the turnaround process will begin. Please note that information needs to be confirmed, which can take up to 72 hours. Next Steps After Gathering Your Website Checklist Items Once you’ve prepared everything from the checklist, here’s how we’ll move forward to ensure a smooth and efficient website creation process: Step 1: Submit Your Materials Share all the items from the checklist with us, including: Content (text, images, videos, etc.). Branding elements (logo, colors, fonts, etc.). Access credentials (e.g., hosting, domain, email integration accounts). Any additional preferences or inspiration. We’ll confirm receipt and review the materials to ensure everything is in place. If anything is missing, we’ll reach out for clarification. Step 2: Initial Consultation Discussion: We’ll schedule a consultation to: Review your materials and goals. Confirm the website’s structure and features. Address any questions or additional details needed. Site Map Finalization: Together, we’ll finalize the site’s structure (e.g., which pages will be included and their layout). Step 3: Development Website Build: Once the design is approved, we’ll start building the website on the chosen platform (e.g., WordPress, Shopify). Integration: All features (e.g., contact forms, e-commerce tools, social media links) will be added. Mobile Optimization: We’ll ensure the site works seamlessly across mobile, tablet, and desktop devices. Step 4: Testing Functionality Testing: We’ll test all features, including: Navigation Forms Payment gateways Responsiveness Speed & Performance: Ensure fast loading times and optimize for performance. Bug Fixes: Address any issues or errors discovered during testing. Step 5: Final Review Client Review: You’ll have the opportunity to review the live version of the website. Revisions: Minor adjustments or tweaks will be made based on your feedback. Step 6: Launch Go Live: We’ll launch the website by connecting the domain and making it accessible to the public. Announce the Launch: Share the website with your audience through social media, email, or marketing campaigns. Step 7: Post-Launch Support Training (if needed): We’ll provide guidance on managing and updating the website (e.g., adding blog posts or products). Maintenance Options: Discuss ongoing support, such as updates, security monitoring, and backups. Performance Check: Monitor the website post-launch to ensure everything functions smoothly. Step 8: Ongoing Improvements Once your site is live, you can always reach out for: Adding new features or pages. Updating content. Making design adjustments as your business grows. Additional fees will apply for any improvements. By following these steps, we’ll ensure your website project is well-organized, on schedule, and aligned with your vision. Let us know if you’re ready to begin!

Your Logo, Your Identity A logo is more than just a symbol—it’s the heart of your brand’s identity. Our Logo Design service combines creativity, strategy, and attention to detail to craft a logo that perfectly represents your business. Whether you’re starting fresh or rebranding, we’ll work with you to design a logo that leaves a lasting impression. We specialize in creating logos that are: Timeless: Designs that stand the test of time. Unique: Tailored to reflect your brand’s individuality. Versatile: Functional across all mediums, from business cards to billboards. Memorable: Designed to capture attention and resonate with your audience. Let us help you bring your brand to life with a logo that inspires confidence and sets you apart! 1. Initial Consultation Understanding Your Brand: We'll discuss your business, target audience, and overall vision. Inspiration and Goals: Share ideas, color preferences, and examples of logos you admire. Brand Values: Identify the emotions and messages you want the logo to convey. 2. Research and Concept Development Industry Analysis: Research your industry and competitors to ensure your logo is unique and relevant. Mood Board Creation: Develop a visual board with colors, fonts, and design styles to guide the creative process. Sketching Concepts: Start brainstorming and sketching initial logo ideas. 3. Design Presentation Initial Concepts: Present 2–3 unique logo designs based on the consultation and research. Explanation: Each design will include a brief explanation of the concept and how it aligns with your brand. 4. Revisions Feedback: Gather your thoughts on the presented designs. Adjustments: Refine the chosen concept based on your preferences. Up to two rounds of revisions are included to ensure satisfaction. 5. Finalization Approval: Once the design is approved, finalize the logo with any additional adjustments. File Delivery: Provide high-quality files in multiple formats, including: PNG (transparent background) JPEG

Website Checklist for Clients: What You Need to Get Started Logo png, jpg, or pdf file Professional Photos Stock Photos *Please read additional information down below for further details* To streamline the website creation process, prepare the following items before beginning your project. This ensures an efficient workflow and helps us design a site that aligns with your vision and brand. 1. General Information Business Name & Tagline: Provide the official name of your business and any tagline or slogan you want displayed. Contact Information: Email addresses Phone number(s) Physical address (if applicable) Social media links About Your Business: A brief overview of your business, including its mission, values, and history. 2. Branding Essentials Logo: A high-resolution logo in various formats (e.g., PNG, JPEG, SVG). Color Scheme: Specify your preferred brand colors (e.g., HEX codes, RGB values). Typography: Provide your brand fonts or specify any font preferences. Brand Guidelines: Any existing documents outlining how your brand should be presented. 3. Content Homepage Content: A short, compelling introduction to your business. Key features, products, or services to highlight. Any calls-to-action (e.g., "Shop Now," "Contact Us"). Page-Specific Content: About Us: Detailed business story, mission, and vision. Services/Products: Descriptions, pricing, and key details for each offering. FAQs: Common questions and their answers. Testimonials: Quotes or feedback from satisfied customers. Images & Videos: High-quality photos of your products, services, or team. Stock photos (if applicable) or guidance on visual preferences. Video content for headers, banners, or galleries (optional). Blog Posts: Any pre-written content if you plan to include a blog section. 4. Functional Requirements Website Goals: Define the purpose of your site (e.g., e-commerce, portfolio, informational). Features/Tools: Contact forms Newsletter subscription Appointment booking system Payment gateways (e.g., PayPal, Stripe) Navigation Structure: List of pages you want (e.g., Home, About, Services, Contact). 5. Domain & Hosting Domain Name: Do you have a domain name? (e.g., www.yourbusiness.com). If not, provide 2–3 desired domain options for registration. Hosting Provider: Details of your hosting service, if already purchased. Login credentials to access hosting. 6. Social Media & Marketing Social Media Links: Provide URLs for all your active social platforms (e.g., Facebook, Instagram, LinkedIn). Marketing Materials: Brochures, flyers, or previous ads for reference. Email campaigns (if applicable). 7. Legal Information Privacy Policy: Draft or existing policy to comply with data protection laws. Terms & Conditions: If required, provide your terms for using the website or purchasing services/products. Cookie Policy: Include or request a cookie consent form if needed for compliance. 8. Inspiration & Preferences Example Websites: Links to 2–3 websites you like and a note on what you like about them (e.g., layout, color scheme, features). Design Style: Describe the look and feel you want (e.g., modern, minimal, vibrant, professional). Competitor Websites: Provide links to competitor sites for reference. 9. Technical Details Platform Preference: Indicate if you have a preferred platform (e.g., WordPress, Shopify, Wix). Existing Accounts: Hosting login credentials (if applicable). Domain registrar login details (e.g., GoDaddy, Namecheap). Any third-party integrations (e.g., Mailchimp, Google Analytics). 10. Budget & Timeline Budget: Provide your estimated budget for the project. Timeline: Share your desired launch date and any critical deadlines. Next Steps Once you have these items ready, share them with us to kickstart the design and development process. If you have questions or need guidance on gathering specific materials, don’t hesitate to reach out! We look forward to creating a stunning website for you!

Flyer Design Process Our flyer design process ensures a seamless, collaborative experience, resulting in a visually impactful and effective marketing tool tailored to your needs. 1. Initial Consultation Project Brief: Discuss the purpose of the flyer (e.g., promotion, event, announcement). Target Audience: Identify who the flyer is meant to reach and the intended action (e.g., visit a website, attend an event, make a purchase). Content Submission: Gather all necessary details, including: Headline or main message. Supporting text (e.g., event details, features, call-to-action). Images, logos, or branding materials. 2. Research and Concept Development Market Research: Analyze similar designs in your industry for inspiration and differentiation. Design Direction: Determine the overall style, tone, and layout that aligns with your brand. 3. Design Creation Initial Layout: Develop the first draft of the flyer, incorporating: Branding elements (colors, logo, fonts). Eye-catching visuals and typography. A balanced layout that guides the viewer's attention. Call-to-Action Placement: Ensure the CTA is clear, bold, and easy to follow. 4. Review and Feedback Presentation: Share the initial flyer draft for your review. Feedback: Gather your input on design elements, text placement, and overall aesthetic. Revisions: Make adjustments based on your feedback (up to two rounds of revisions included). 5. Finalization Approval: Confirm the final design. File Delivery: Provide the flyer in high-resolution formats suitable for print and digital use, including: PDF (print-ready with bleed and crop marks if needed). PNG or JPEG (for digital sharing). Editable file (optional, depending on the package). 6. Printing and Distribution (Optional) Printing Assistance: Provide recommendations for professional printing services or coordinate the printing process. Digital Distribution: Optimize the flyer for online platforms (e.g., social media, email).

Balloon Arch Process This step-by-step process ensures the successful planning, design, and execution of a balloon arch for your event. We aim to create a stunning and customized decoration tailored to your vision. Step 1: Initial Inquiry Client Contact: Submit an inquiry through our website, email, or phone with details about your event. Information Needed: Event date, time, and location. Type of event (e.g., birthday, wedding, corporate). Desired style or theme (e.g., colors, patterns). Arch size and placement (e.g., entrance, stage backdrop). Step 2: Consultation Design Discussion: Review your vision, color palette, and event theme. Share inspirational photos or examples (if available). Measurements & Placement: Confirm arch dimensions and location requirements. Evaluate whether additional support structures are needed (e.g., outdoor events). Budget Confirmation: Discuss pricing and additional options like add-ons (e.g., lights, florals, custom balloons). Step 3: Quote & Deposit Quote: Provide a detailed cost estimate, including materials, labor, travel fees (if applicable), and setup/takedown costs. Deposit: A 50% non-refundable deposit is required to secure your booking. Remaining balance is due 3 days prior to the event date. Step 4: Design Approval Mockup or Concept Sketch: (Optional for custom designs) A visual representation of the balloon arch is shared for approval. Final Confirmation: Confirm colors, accessories, and size. Approve the design and any additional details. Step 5: Material Preparation Balloon Sourcing: Order high-quality balloons in your selected colors and styles. Accessories: Gather additional decor elements like florals, lights, or ribbons. Custom Balloons: Create personalized balloons (e.g., with text or logos) if requested. Step 6: Setup & Installation Day of Event: Arrive at the venue 2–5 hours prior to the event for setup. Assemble the arch on-site, ensuring secure placement and structural stability. Client Check: Allow the client to review the finished arch before departure to ensure satisfaction. Step 7: Takedown (Not Optional) Pre-Arranged Service: Takedown is included in the package, return to the venue after the event to dismantle and clean up the arch. Self-Managed Option: Clients may choose to handle takedown themselves. Instructions for safe removal can be provided upon request. Step 8: Post-Event Feedback Follow-Up: Contact the client after the event to gather feedback and ensure satisfaction. Photo Sharing: (Optional) Clients can share event photos featuring the balloon arch for promotional use. Once you submit payment, you agree to consent of photos being taken. Additional Notes Travel Fees: Applicable for events outside a 10-mile radius. Additional fee applies for locations beyond this radius. Weather Considerations: For outdoor installations, backup plans must be discussed in case of inclement weather. Customization: Add-ons like balloon columns, garlands, or themes can be integrated for an additional fee.

Romance Decor Policy and Process This document outlines the policies and step-by-step process for booking and completing Romance Decor services. Our goal is to create a personalized, memorable, and hassle-free experience for your special occasion. Policy 1. Booking and Payment 1.1 Booking Deposit: A 50% non-refundable deposit is required to secure your booking. The remaining balance is due 7 days before the event date. 1.2 Payment Methods: Payments can be made via credit/debit card, PayPal, or bank transfer. 1.3 Late Payments: Late payments may delay service delivery. 2. Cancellation and Refunds 2.1 Cancellation Policy: Cancellations made 7 days or more before the event date will forfeit the deposit but not incur additional charges. Cancellations made within 7 days of the event date will forfeit the full payment. 2.2 Rescheduling: Clients may reschedule their booking once without additional fees if notice is given at least 7 days before the event date. 3. Travel and Setup 3.1 Travel Fees: Travel is included within a 10-mile radius of [Insert City/Location]. Additional fee applies for locations beyond this radius. Parking fees, if applicable, will be added to the final invoice. 3.2 Setup Time: Setup typically begins 2–5 hours prior to the scheduled event time. 3.3 Venue Access: The client must ensure venue access and permissions are granted before the setup. 4. Damage and Liability 4.1 Damage to Items: Clients are responsible for any damage to decor items during the event caused by guests or venue staff. Replacement costs will be charged for damaged or missing items. 4.2 Weather Conditions: For outdoor setups, clients must provide a backup indoor location in case of inclement weather. 5. Photography and Content 5.1 Consent: By submitting payment, you agree to allow us to take photographs of the decor and use them for marketing purposes. Identifiable images of clients or guests will not be shared without additional consent. Process Step 1: Inquiry and Consultation Submit an inquiry through our website, email, or phone with the following details: Event date, time, and location. Type of celebration (e.g., anniversary, proposal, date night). Specific themes, colors, or preferences. Consultation: A virtual or in-person meeting will be scheduled to discuss your vision, preferences, and budget. We’ll finalize the theme, colors, and any special requests. Step 2: Quote and Booking Quote: A detailed estimate will be provided, including: Decor setup fees. Travel and additional costs (if applicable). Booking: Secure your booking by submitting the deposit. You’ll receive a confirmation and project timeline. Step 3: Design and Preparation Mockup (Optional): For highly customized setups, we’ll create a design mockup or share concept sketches for your approval. Material Sourcing: All decor items, including candles, flowers, lights, and other accents, will be prepared. Custom Items: Personalized elements (e.g., name banners, custom signage) will be created if requested. Step 4: Setup and Delivery Setup: Our team will arrive 3–5 hours before the event to assemble and arrange the decor. Setup includes attention to detail to ensure the space aligns with the agreed design. Final Check: The client can review the setup before we leave to confirm satisfaction. Step 5: Takedown Pre-Arranged Takedown Service: We will return following day to collect all decor items after the event. Client Responsibility: If takedown service is not requested, the client is responsible for the safe removal of decor items. Step 6: Post-Event Follow-Up Feedback: We’ll follow up to ensure the service met your expectations and gather any feedback. We look forward to making your occasion unforgettable! Let us know if you’re ready to start planning your special event!